Apology Letter

Nama: Nadia Putri

NPM : 24215921

Kelas : 3EB19

APOLOGY LETTER

PT. HEMMINGS WOOD STORE

Jakarta, March 9th 2016

Dear Mr Adam,

We thank you very much for your letter dated March 7th 2016 and for your call relating to your problem that the stain on the bookshelf in uneven, and inconsistent with example pictures given.

We are extremely sorry for the inconvenience and we regret very much. We have instructed our staff to solve your problem and send the replacement by our professional courier today and all carriage cost was paid by us.

We offer apologize for all the trouble and will not be repeated in the future.

Regards,

Luke Hemmings